Privacy policy

Privacy Policy

The protection of your personal data is carried out with our commitment to only process your personal data that is strictly necessary to provide you with the best service.

This Privacy Policy is intended to inform you about the rules and procedures adopted by our brand with regard to the processing of data collected when you browse the website www.amara-tinturarianatural.com and when you use the functionalities it offers, as well as how to inform you of the applicable security and confidentiality measures.

The user, when registering or purchasing online, expressly guarantees to Ana Raquel B. Amaral (hereinafter referred to as «AMARÁ tinturaria natural») your consent to use your personal data and address, as well as data relating to your purchases and payment methods. This data will be stored and processed electronically, and may be used for communication purposes that reinforce and personalize the offer of products, services, promotional or advertising campaigns or for processing orders. The personal data of users/customers of this website will be treated in accordance with and in accordance with the Portuguese Data Protection Commission.

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA? The person responsible for the processing of your personal data is AMARÁ natural dye company, headquartered at Rua dos 3 Lagares, 9 - Incubadora A PRAÇA, 6230-421 Fundão. If you need to contact us, you can do so via the following email: info@amara-tinturianatural.com

WHAT PERSONAL DATA DO WE USE AND WHY DO WE USE IT? The processing of your personal identification (name) and contact details (e-mail, address and mobile phone number) is necessary so that you can take advantage of the shopping features on our online website. Only for the purposes of selling, separating and transporting the products ordered by you through the carriers. Your personal data will be deleted 5 years after your last login.

We also need your identification data to be able to send you informative communications about news, campaigns and offers or discounts, via SMS and/or email. At any and all times, you may unsubscribe from receiving this type of communications, through each communication we send you. We will only retain your personal data as long as you have consented to receive these communications. If you revoke your consent to this processing, we will delete your personal data.

Whenever you ask us for a quote, we will have to process your personal identification data (name and tax identification number) and contact details (mobile phone number, address and email. In transaction management, if you ask us to indicate your tax identification number on your purchases, we will need to register it and subsequently transmit it to the Tax Authority.

In exchanges/returns, in order to exchange items, we will ask for your identification (name) and contact details (mobile number, address and email). These details and your bank identification number will also be requested in the case of item returns. In order to provide you with the best assistance and support, we need you to provide us with your personal identification (name) and contact details (e-mail and mobile phone number). This way we can identify you, analyze your request and respond to you in a timely manner. You may, at any time, make suggestions or complaints regarding our services, indicating your identification (name) and contact details (e-mail and mobile phone number).​

HOW LONG DO WE KEEP YOUR PERSONAL DATA? We only retain your personal data for the period strictly necessary to fulfill the purposes identified above, within legal limits. Once the defined retention period has expired, we undertake to delete, destroy or anonymize your personal data. With the exception of transaction data, which by legal requirement we will have to keep for a period of 10 years, as a general rule, we will delete your personal data as soon as your questions and requests have been answered and duly resolved, the services you request from us have been provided, or the warranty periods for the items you purchase or repair have already expired.

WHO CAN WE SHARE YOUR PERSONAL DATA WITH? In certain cases, we may disclose your personal data, as strictly necessary, to entities that provide us with services, in the context of home deliveries, support services and marketing actions. If your personal data has to be shared with entities that are not located in the European Economic Area, we guarantee that they are obliged to respect European legislation regarding the protection of personal data. We will transmit your personal data to the Authority