Terms of service

GENERAL TERMS & CONDITIONS

This document establishes the General Conditions of Use and the General Conditions of Online Sale of the AMARÁ tinturaria natural website. Browsing the website and/or purchasing any product through it implies acceptance of these General Conditions.

Ownership of the Online Store

The domain and online store available at amara-tinturarianatural.com (hereinafter referred to simply as “online store” or “website”) is owned by Ana Raquel B. Amaral, with headquarters at Rua dos 3 Lagares, 9 -Incubadora A PRAÇA loja 2, with o Taxpayer Number 252403231 (hereinafter referred to as “AMARÁ natural dye shop”).

Scope of application

These General Conditions regulate the visit/browsing and purchase and sale operations carried out in the online store, between any natural person who uses it for a purely personal purpose, as a final consumer, with no intention of reselling the items purchased there, and the Ana Raquel B. Amaral (hereinafter referred to as AMARÁ natural dye shop) as responsible for marketing her products through this online store.

The User undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using the page for activities contrary to the law, morals and good customs, or rights and interests of third parties.

The intellectual property of AMARÁ tinturaria natural, Ana Raquel B. Amaral, and as such, protected by the rules of Industrial Property Law, are all brands, distinctive signs, images, texts, photographs and any other works/works reproduced or represented in the online store, therefore any total or partial reproduction or representation of the same website or any elements present therein is prohibited.

Amendment of these Conditions

AMARÁ tinturaria natural reserves the right to freely modify the General Conditions at any time, in order to adapt them to applicable legislation, without the need for any prior notice.

We also reserve the right to modify unilaterally and at any time, without prior notice, the presentation and content of the website regarding products, prices, promotions, commercial conditions and services. These modifications will serve to improve the website, simultaneously improving the services offered to the User.

Despite all the attention given when preparing the website's contents, the information, texts, graphic documents and/or other services may contain errors or be incomplete. In these situations, AMARÁ tinturaria natural cannot be held responsible for any damages resulting from the use (or inability to use) the website, including damages caused by viruses or any inaccuracy or imperfection of the information.

Comercial politics

The sale underlying each order placed by the customer is made subject to retention of title, meaning that the products are the property of AMARÁ tinturaria natural until effective and full payment of the amount due.

Product Information

AMARÁ tinturaria natural takes into account information regarding the essential characteristics of products through technical descriptions shared by its suppliers, and photographs that illustrate the products sold.

The images and photographs of the products, despite trying to be as reliable as possible, are illustrative, so the Customer must consider the hypothesis of differences in color, appearance of shape/shape, which may also be due to the monitor and web browser used. for that one. Therefore, we recommend that the Customer carefully and in detail consult the product and its characteristics, in order to be sure of them at the time of purchase.

Pricing Information

The retail prices indicated in the online store are presented in euros (€), and are subject to Value Added Tax (VAT) at the legal rate in force. This value will always be included in our prices.

The costs of the shipping service are borne by the User/Buyer, and are added to the total value of the selected products. The User will be informed of these charges before confirming their order and completing the purchase process; taking into account the products and their respective weights or volumetric weights. When completing the order, it is assumed that you agree with the previously calculated shipping costs. Except when the value reaches the value stipulated for free shipping, then the shipping costs are covered by AMARÁ tinturaria natural.

AMARÁ tinturaria natural reserves the right to change prices at any time. However, you undertake to apply the rates and prices indicated at the time of placing the purchase order.

In the event of a computer, manual, technical error or error of any other origin, which causes a substantial change not foreseen by AMARÁ natural dyeing in the sales price to the public, the purchase order will be considered invalid and canceled.

Buying process

To make a purchase, you must access www.amara-tinturarianatural.com and follow the steps described below.

Registration

It is the Customer's responsibility to ensure that all necessary data is provided correctly and completely, as only in this way will AMARÁ tinturaria natural be able to guarantee acceptance of the order and subsequent delivery.

Choice of Products

While browsing the online store, the Customer will be able to view all available items and variants, being able to select those that best serve their purpose. You must insert the items you wish to purchase in the virtual shopping basket, and you can whenever you wish to exclude any of the items previously inserted there, without prejudice to orders for other products. Once the selection process has been completed, you should review your order and check that it is in order. You must now proceed with your payment, thus confirming the order.

Information

AMARÁ tinturaria natural may make any changes to the website, materials and products or services described on the website at any time without prior notice. The price of products will always be stipulated on our website, except for typographical errors.
In the event of an error in the price of any product, we will contact the customer, offering them the option of confirming the order at the correct price or canceling it with a refund. If the customer wishes to refund their order, this will be done using the same payment method as the order.

Shipping and Delivery Methods
Products purchased on the website are shipped by CTT in Mainland Portugal and Islands, Europe and outside Europe (including the USA). The order will be delivered to the address that the customer indicates at the time of purchase. The brand does not assume responsibility for inability to deliver or incorrect address.

The customer will have 24 hours after receiving the order to complain by phone or email about any anomaly with the order when they notice that the packaging presents problems arising from transport. AMARÁ natural dyeing is not responsible for any problems arising during transportation and will be obliged to refuse any request for refund or replacement (right of withdrawal) for products that present external defects and for which your complaint has not been made within 24 hours. The right of withdrawal remains valid in cases of technical problems that are detected by the customer after delivery and in accordance with the terms provided for by law.

To facilitate this process, we recommend some points to check at the time of delivery:
1. Check that the packaging is in perfect condition.
2. Check that the product complies with the order placed and that it has no visible defects.

CONTACTS
For any questions, please contact us by email at info@amara-tinturarianatural.com